The new college guidance website, ConnectEdu, has done nothing to help a senior looking to use the website to her full advantage. Unfortunately, I have faced nothing but numerous problems with the website.

For one, I had registered on the website as soon as my counselor notified me to but was later unable to access my account. Fearing I didn’t remember the correct password, I clicked the “Forgot login” link to retrieve my information but have not heard anything for the past four weeks. I went to my counselor countless times to find a way to get it but I always come up short.

If the district is going to implement it in all the schools, can they please ensure those who actually want to use it can?

— Shirley Ng, Reg 1215

This letter first appeared in the Oct. 7, 2011 print edition of The Lowell.